Last updated: 2026-10-01
Here is how to reach a human, and answers to the questions families ask most. No account is needed to read this page.
Email: support@myrugy.com
Signed-in parents can also open a support ticket inside the app (Parent area → Support) and attach a screenshot; replies appear in the same thread.
We answer within 2 working days, in English, French and Arabic.
My child cannot open the next adventure — adventures unlock in order once every step of the previous one is finished; pull down to refresh if a step was completed offline.
A video will not play — the app needs an internet connection for video; check the connection and try the play button again.
I forgot the parent PIN — sign out and sign back in with your email or phone, then set a new PIN in the parent area.
How do I stop notifications — turn them off in the parent area, or in iOS Settings → Notifications.
How do I delete our data — open the parent area, then Settings, then Delete family account.
Our Privacy Policy and Terms of Use are public and linked from this page.